About Your Order, Exchanges, & Refunds

Hey babe! First off, we want to say 'Thank You' for shopping MaKenzie Layne. It is because of stylish babes like yourself that we are able to chase our dream of bringing high end fashion to the everyday girl. 

We know you are eager to receive your items, so we do our best to ship all items out within 3-5 business days. *Please note that pre-order items can take up to six weeks to mail out. 

Have you received your items but not totally in love!? We will happily exchange your item(s) or issue a store credit minus initial shipping cost. Customer is responsible for cost of return shipment and return must be postmarked within 10 days of delivery. Items must arrive unworn, with tags, and in original condition. 

To begin your return process, please email your order number and item to be returned to hellomakenzielayne@gmail.com. At this time, MaKenzie Layne is not issuing refunds. Sale items and hats are final sale.